bankmecu‘s Corporate Report is prepared in accordance with the Global Reporting Initiative (GRI) 2006 Guidelines.

Data measurement techniques and the basis of calculations (including assumptions, techniques and underlying estimations) applied to the compilation of the indicators and other information used in the Sustainability Report are based on Global Reporting Initiative (GRI) G3.1 protocols. In instances where this may not be the case, this is stated.

Both stakeholder engagement processes and mecu’s sustainability commitments assist bankmecu in determining which GRI indicators to report against.

The bankmecu 2012/13 Corporate Report has been verified by a third party and awarded an A+ Application Level Sustainability Report.

G3.1 Content Index - Financial Services Sector Supplement

STANDARD DISCLOSURES PART I: Profile Disclosures
STANDARD DISCLOSURES PART I: Profile Disclosures
1. Strategy and Analysis

Profile Disclosure

Description

Reported

Cross-reference/Direct answer

Comments

1.1

Statement from the most senior decision-maker of the organisation.

Fully

A message from the Chair

 

1.2

Description of key impacts, risks, and opportunities.

Fully

Stewardship of customer wealth

Sector consolidation

Overview of report

 
2. Organisational Profile

Profile Disclosure

Description

Reported

Cross-reference/Direct answer

Comments

2.1

Name of the organisation.

Fully

About bankmecu

 

2.2

Primary brands, products, and/or services.

Fully

About bankmecu

 

2.3

Operational structure of the organisation, including main divisions, operating companies, subsidiaries, and joint ventures.

Fully

About bankmecu

 

2.4

Location of organisation’s headquarters.

Fully

About bankmecu

 

2.5

Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.

Fully

About bankmecu

 

2.6

Nature of ownership and legal form.

Fully

About bankmecu

 

2.7

Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).

Fully

About bankmecu

Target market

Customer benefit – value with values

 

2.8

Scale of the reporting organisation.

Fully

About bankmecu

Scale

Capital growth

 

2.9

Significant changes during the reporting period regarding size, structure, or ownership.

Fully

Organisational changes

 

2.10

Awards received in the reporting period.

Fully

Awards and external recognition

 
3. Report Parameters

Profile Disclosure

Description

Reported

Cross-reference/Direct answer

Comments

3.1

Reporting period (e.g., fiscal/calendar year) for information provided.

Fully

About this report

 

3.2

Date of most recent previous report (if any).

Fully

About this report

 

3.3

Reporting cycle (annual, biennial, etc.)

Fully

About this report

 

3.4

Contact point for questions regarding the report or its contents.

Fully

About this report

 

3.5

Process for defining report content.

Fully

Determining the content of the report

 

3.6

Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.

Fully

About this report

 

3.7

State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).

Fully

About this report

 

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations.

Fully

About this report

 

3.9

Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.

Fully

Throughout report

 

3.10

Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).

Fully

Throughout report

 

3.11

Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.

Fully

Organisational changes

 

3.12

Table identifying the location of the Standard Disclosures in the report.

Fully

This GRI Table

 

3.13

Policy and current practice with regard to seeking external assurance for the report.

Fully

Independent Assurance

 
4. Governance, Commitments, and Engagement

Profile Disclosure

Description

Reported

Cross-reference/Direct answer

Comments

4.1

Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight.

Fully

Competent well qualified leadership

 

4.2

Indicate whether the Chair of the highest governance body is also an executive officer.

Fully

Competent well qualified leadership

 

4.3

For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members.

Fully

Employee profile

Board of directors

 

4.4

Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Fully

The Board and customer involvement

 

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation’s performance (including social and environmental performance).

Fully

Director remuneration

 

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided.

Fully

Board of directors

 

4.7

Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity.

Fully

Board of directors

Competent well qualified leadership

 

4.8

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.

Fully

The bankmecu philosophy

 

4.9

Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.

Fully

Competent well qualified leadership

 

4.10

Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.

Fully

Competent well qualified leadership

 

4.11

Explanation of whether and how the precautionary approach or principle is addressed by the organisation.

Fully

Policies and practices

 

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses.

Fully

Reputation

 

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organisations in which the organisation: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.

Fully

Reputation

Board of directors

 

4.14

List of stakeholder groups engaged by the organisation.

Fully

Corporate Report readers

Stakeholder engagement activities

 

4.15

Basis for identification and selection of stakeholders with whom to engage.

Fully

Stakeholder engagement activities

 

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Fully

Stakeholder engagement activities

 

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting.

Fully

Materiality assessment

Responsible consumers

 
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STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)

G3.1 FSSS DMAs

Description

Reported

Cross-reference/Direct answer

Comments

DMA PS

Disclosure on Management Approach PS

Aspects

Product Portfolio

     

FS1

Policies with specific environmental and social components applied to business lines.

Fully

Policies and practices

 

FS2

Procedures for assessing and screening environmental and social risks in business lines.

Fully

Policies and practices

 

FS3

Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements or transactions.

Fully

Supply chain management system

 

FS4

Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines.

Fully

Training and development

 

FS5

Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.

Fully

Materiality assessment

Satisfied and engaged customers

Staff organisational effectiveness survey

 
 

Audits

Fully

Regulation and Compliance

Governance

 

Active Ownership

 

Fully

Ethical investment and lending

 

DMA EC

Disclosure on Management Approach EC

Aspects

Economic Performance

Fully

Profitability and productivity

About bankmecu

 

Market presence

 

Fully

About bankmecu

 

Indirect economic impacts

 

Fully

Profitability and productivity

 

DMA EN

Disclosure on Management Approach EN

Aspects

Materials

Fully

Sustainability

Environmental Management System

 

Energy  

 

Fully

Sustainability

Environmental Management System

 

Water  

 

Fully

Sustainability

Environmental Management System

 

Biodiversity

 

Fully

Sustainability

Environmental Management System

 

Emissions, effluents and waste

 

Fully

Sustainability

Environmental Management System

 

Products and services

 

Fully

Sustainability

Environmental Management System

 

Compliance

 

Fully

Sustainability

Environmental Management System

 

Transport

 

Fully

Sustainability

Environmental Management System

 

Overall

 

Fully

Sustainability

Environmental Management System

 

DMA LA

Disclosure on Management Approach LA

Aspects

Employment

Fully

Employee recruitment

Human Resource Management Policy

(internal documents)

 

Labor/management relations

 

 

Fully

Employee recruitment

UN Global Compact

 

The Report does not discuss bankmecu‘s approach to managing labour. However, the Bank has in place human resource policies for guiding labour relations, which are mentioned in the report.

Occupational health and safety

 

Fully

 

Health and safety

 

Training and education

 

 

Fully

Training and development

 

The Report does not discuss bankmecu‘s approach to training and education. However, the Bank takes personal development seriously, as evidenced by the training and development undertaken by staff disclosed in this Report.

Diversity and equal opportunity

 

Fully

 

Employee recruitment

 

Equal remuneration for women and men

 

Fully

 

Employee recruitment

Remuneration policy

 

DMA HR

Disclosure on Management Approach HR

Aspects

Investment and procurement practices

Fully

Reputation

 

Non-discrimination

 

Fully

Employee recruitment

 

Freedom of association and collective bargaining

 

Fully

Human Rights

Freedom of association

 

Child labor

 

Fully

UN Principles for Responsible Investment

Ethical investment and lending

 

Prevention of forced and compulsory labor

 

Fully

UN Principles for Responsible Investment

Ethical investment and lending

 

Security practices

 

Fully

Customer privacy

Anti-money laundering

Anti-bribery and corruption

Card fraud

Regulation and compliance

 

Indigenous rights

 

Fully

Human Rights

Indigenous people

 

Assessment

 

Partially

Community Investment Program (CIP) impact assessment

The Report does not discuss bankmecu‘s approach to CIP impact assessment. This is an area of development. bankmecu is in the process of improving the measurement of its community investment program as disclosed in this Report.

Remediation

 

Fully

Human rights

 

DMA SO

Disclosure on Management Approach SO

Aspects

Local communities

Fully

Community sector

 

Corruption

 

Fully

Regulation and Compliance

Fraud Control Policy

(internal document)

 

Public policy  

 

Fully

Political lobbying and contributions

 

Anti-competitive behavior

 

Fully

Regulation and Compliance

 

Compliance

 

Fully

Regulation and Compliance

 

DMA PR

Disclosure on Management Approach PR

Aspects

Customer health and safety

Fully

Regulation and Compliance

Customer privacy

Anti-money laundering

Card fraud

 

Product and service labelling

 

Fully

Regulation and Compliance

Product information and labelling

 

FS15

Policies for the fair design and sale of financial products and services.

Fully

Competition and pricing

 
 

Marketing communications

Fully

Regulation and Compliance

Product information and labelling

 

Customer privacy

 

Fully

Customer privacy

 

Compliance

 

Fully

Regulatory compliance

 
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STANDARD DISCLOSURES PART III: Performance Indicators
STANDARD DISCLOSURES PART III: Performance Indicators
Product and Service Impact

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Product portfolio

FS6

Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.

Fully

Active existing customers and their communities

Quality competitive product and service

Social and environmental benefits

 

FS7

Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.

Fully

Social and environmental benefits

 

FS8

Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.

Fully

Social and environmental benefits

 
Audit

FS9

Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.

Fully

Independent Assurance

 
Active ownership

FS10

Percentage and number of companies held in the institution’s portfolio with which the reporting organisation has interacted on environmental or social issues.

Fully

UN Principles for Responsible Investment

Ethical investment and lending

bankmecu‘s shareholdings are reported – 100% of these are subject to bankmecu‘s policies, including its Ethical Investment and Lending Policy.

FS11

Percentage of assets subject to positive and negative environmental or social screening.

Fully

Ethical investment and lending

Eighty-eight per cent of customer deposits lent to other customers are subject to the Bank’s Eithical Investment and Lending Policy.

FS12

Voting polic(ies) applied to environmental or social issues for shares over which the reporting organisation holds the right to vote shares or advises on voting.

Fully

Ethical investment and lending

 
Economic

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Economic performance

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Fully

Banker for community and government – Community Investment Program

Community infrastructure investments

 

EC2

Financial implications and other risks and opportunities for the organization’s activities due to climate change.

Fully

Social and environmental benefits

 

EC3

Coverage of the organization’s defined benefit plan obligations.

Not

N/A

This is not deemed relevant due to the nature of operations.

EC4

Significant financial assistance received from government.

Fully

Subsidies

In 2012/13 bankmecu did not receive any subsidies.

Market presence

EC5

Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.

Partially

Employee remuneration

Ratios are not provided. However, detailed remuneration at all levels by gender are reported.

EC6

Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.

Fully

Primary suppliers

Governance

 

EC7

Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.

Fully

Employee recruitment

 
Indirect economic impacts

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.

Fully

Banker for community and government – Community Investment Program

Community infrastructure investments

 

EC9

Understanding and describing significant indirect economic impacts, including the extent of impacts.

Fully

Banker for community and government

Social and environmental benefits

 
Environmental

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Materials

EN1

Materials used by weight or volume.

Fully

Stationery

Paper

Refurbishments

 

EN2

Percentage of materials used that are recycled input materials.

Fully

Stationery

Paper

Refurbishments

 
Energy

EN3

Direct energy consumption by primary energy source.

Fully

Energy consumption

Travel

 

EN4

Indirect energy consumption by primary source.

Fully

Travel

Energy consumption

 

EN5

Energy saved due to conservation and efficiency improvements.

Fully

Travel

Energy consumption

 

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

Fully

Travel

Energy consumption

 

EN7

Initiatives to reduce indirect energy consumption and reductions achieved.

Fully

Travel

Energy consumption

 
Water

EN8

Total water withdrawal by source.

Fully

Water consumption

 

EN9

Water sources significantly affected by withdrawal of water.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN10

Percentage and total volume of water recycled and reused.

Fully

Water consumption

 
Biodiversity

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Fully

Land

 

EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

Fully

Social and environmental benefits

Land

 

EN13

Habitats protected or restored.

Fully

Products and their features

Land

 

EN14

Strategies, current actions, and future plans for managing impacts on biodiversity.

Fully

Products and their features

Land

 

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

Not

Land

This is not deemed relevant due to the nature of operations. However, bankmecu does offset biodiversity loss from new homes financed through endemic tree planting and permanent biodiversity protection on properties purchased by the Bank.

Emissions, effluents and waste

EN16

Total direct and indirect greenhouse gas emissions by weight.

Fully

Products and their features

Greenhouse gas emissions

 

EN17

Other relevant indirect greenhouse gas emissions by weight.

Fully

Products and their features

Greenhouse gas emissions

 

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved.

Fully

Paper

Refurbishments

Energy consumption

Travel

Waste

Supply chain management system

 

EN19

Emissions of ozone-depleting substances by weight.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN20

NOx, SOx, and other significant air emissions by type and weight.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN21

Total water discharge by quality and destination.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN22COMM

Total weight of waste by type and disposal method.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN23

Total number and volume of significant spills.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.

Not

N/A

This is not deemed relevant due to the nature of operations.

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.

Not

N/A

This is not deemed relevant due to the nature of operations.

Products and services

EN26

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Fully

Social and environmental benefits

 

EN27

Percentage of products sold and their packaging materials that are reclaimed by category.

Not

N/A

This is not deemed relevant due to the nature of operations.

Compliance

EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

Fully

Regulation and compliance

 
Transport

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.

Fully

Travel

 
Overall

EN30

Total environmental protection expenditures and investments by type.

Fully

Land

 
Social: Labor Practices and Decent Work

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Employment

LA1

Total workforce by employment type, employment contract, and region, broken down by gender.

Fully

Employee profile

 

LA2

Total number and rate of new employee hires and employee turnover by age group, gender, and region.

Fully

Employee turnover and job creation

 

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.

Fully

Employee remuneration

 

LA15

Return to work and retention rates after parental leave, by gender.

Fully

Parental leave

 
Labour/management relations

LA4

Percentage of employees covered by collective bargaining agreements.

Partially

Freedom of association

bankmecu does not have any employees covered by collective bargaining agreements.

LA5

Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.

Partially

Freedom of association

bankmecu staff are employed under the Banking, Finance and Insurance (BFI) Award 2010. The Award does not specify a minimum notice period. As soon as a decision has been made to make any operational changes, discussions with staff commence as early as practicable.

Occupational health and safety

LA6

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.

Fully

Health and safety

bankmecu has 9 people on their Occupational Health and Safety Committee (OHS) Committee out of 252 permanent full-time staff (3.6%).

LA7

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender.

Fully

Health and safety

 

LA8

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

Fully

External support for employees

Health and safety

 

LA9

Health and safety topics covered in formal agreements with trade unions.

Not

N/A

This is not deemed relevant due to the nature of operations.

Training and education

LA10

Average hours of training per year per employee by gender, and by employee category.

Fully

Training and development

 

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

Fully

Training and development

 

LA12

Percentage of employees receiving regular performance and career development reviews, by gender.

Fully

Training and development

 
Diversity and equal opportunity

LA13

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity.

Fully

Board of directors

 
Equal remuneration for women and men

LA14

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.

Partially

Employee remuneration

Ratios are not provided. However, detailed remuneration at all levels by gender are reported. There are no systems in place to currently generate the ratio. We have the intention of reporting this ratio in the future.

Social: Human Rights

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Investment and procurement practices

HR1

Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.

Partially

Human Rights

Supply chain management system

bankmecu operates within Australia and has abided by all legislation relative to human rights in Australia. bankmecu has in place Human Resource policies covering equal opportunity, workplace behaviour, racial and religious tolerance, affirmative action, anti-discrimination, grievance and acceptable conduct. bankmecu is not currently collecting this data because the Bank does not operate in high-risk areas.

HR2

Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.

Partially

Human Rights

bankmecu operates within Australia and has abided by all legislation relative to human rights in Australia. bankmecu is not currently collecting this data because the Bank does not operate in high-risk areas.

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

Fully

Training and development

Human Rights

 
Non-discrimination

HR4

Total number of incidents of discrimination and corrective actions taken.

Fully

Human Rights

 
Freedom of association and collective bargaining

HR5

Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.

Fully

N/A

This is not deemed relevant due to the nature of operations.

Child labor

HR6

Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.

Fully

N/A

This is not deemed relevant due to the nature of operations.

Prevention of forced and compulsory labor

HR7

Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.

Fully

N/A

This is not deemed relevant due to the nature of operations.

Security practices

HR8

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.

Fully

N/A

This is not deemed relevant due to the nature of operations.

Indigenous rights

HR9

Total number of incidents of violations involving rights of indigenous people and actions taken.

Fully

Human Rights

 
Assessment

HR10

Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.

Partially

Human Rights

bankmecu operates within Australia and has abided by all legislation relative to human rights in Australia. bankmecu has in place Human Resource policies covering equal opportunity, workplace behaviour, racial and religious tolerance, affirmative action, anti-discrimination, grievance and acceptable conduct. bankmecu is not currently collecting this data because the Bank does not operate in high-risk areas..

Remediation

HR11

Number of grievances related to human rights filed, addressed and resolved through formal

grievance mechanisms.

Fully

Human Rights

 
Social: Society

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Local communities

SO1 (FSSS)

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Fully

Banker for community and government – Community Investment Program

Financial inclusion

Community Investment Program (CIP) impact assessment

Community infrastructure investments

 

SO1 (G3.1)

Percentage of operations with implemented local community engagement, impact assessments, and development programs.

Fully

Community Investment Program

100% – bankmecu has in place a Community Investment Program (CIP). We are also investigating methodology to better assess the social and environmental impacts of this program.

FS13

Access points in low-populated or economically disadvantaged areas by type.

Fully

Financial inclusion

 

FS14

Initiatives to improve access to financial services for disadvantaged people.

Fully

Financial inclusion

 

SO9

Operations with significant potential or actual negative impacts on local communities.

Not

N/A

This is not deemed relevant due to the nature of operations. bankmecu is making a positive impact through its business and CIP.

SO10

Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.

Not

N/A

This is not deemed relevant due to the nature of operations. bankmecu is making a positive impact through its business and CIP.

Corruption

SO2

Percentage and total number of business units analyzed for risks related to corruption.

Fully

Card fraud

Anti-bribery and corruption

 

SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures.

Fully

Training and development

Card fraud

Anti-bribery and corruption

 

SO4

Actions taken in response to incidents of corruption.

Fully

Regulation and compliance

 
Public policy

SO5

Public policy positions and participation in public policy development and lobbying.

Fully

Political lobbying and contributions

 

SO6

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.

Fully

Political lobbying and contributions

 
Anti-competitive behavior

SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.

Fully

Regulation and compliance

 
Compliance

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

Fully

Regulation and compliance

 
Social: Product Responsibility

Performance Indicator

Description

Reported

Cross-reference/Direct answer

Comments

Customer health and safety

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Not

N/A

This is not deemed relevant due to the nature of operations.

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

Not

N/A

This is not deemed relevant due to the nature of operations.

Product and service labelling

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Fully

Product information and labelling

 

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

Fully

Product information and labelling

Regulation and compliance

 

PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Fully

Satisfied and engaged customers

 

FS16

Initiatives to enhance financial literacy by type of beneficiary.

Fully

Customer financial education and advice

 
Marketing communications

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

Fully

Regulatory compliance

 

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Fully

Regulatory compliance

Satisfied and engaged customers

 
Customer privacy

PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Fully

Complaints and sensitive issues

Customer privacy

 
Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

Fully

Regulatory compliance

 
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