Definitions

Account holder a person who possesses at least one product (savings, investments, loans, or insurance).
Australian Competition and Consumer Commission (ACCC) an independent Commonwealth statutory authority that administers the Trade Practices Act 1974 (Cwth) and promotes competition and fair trade in the marketplace to benefit consumers, business and the community.
Australian Credit Licence (ACL) authorisation to provide services as a credit provider in Australia. Credit activity is defined in national legislation and includes activity relating to credit contracts, consumer leases, related mortgages and guarantees, and credit assistance services.
Authorised Deposit-taking Institution (ADI) corporations which are authorised under the Banking Act 1959 (Cwth), including banks, building societies and credit unions, which are subject to meeting certain criteria.
Australian Financial Services Licence (AFSL) authorisation to offer and provide consumers with certain financial products and services in accordance with strict compliance standards introduced by ASIC.
Australian Mutuals Institute  (AMI)

an independent, non-political group, which was formed in 1981 to provide professional development for Australia’s credit unions and mutual building societies management.

Australian Prudential Regulation Authority (APRA) a Commonwealth Government statutory authority that administers the Banking Act 1959 (Cwth) and sets standards for the prudential management of ADIs, including monitoring their lending activities.
Australian Securities and Investments Commission (ASIC)  a Commonwealth Government organisation, whose role is to protect consumers, investors and creditors through licensing and monitoring financial services organisations and their representatives. ASIC regulate Mutuals as companies under the Corporations Act 2001 (Cwth).
Commonwealth Scientific and Industrial Research Organisation (CSIRO) develops the scientific knowledge required to manage Australia’s wildlife, plant and land resources for ecological sustainability.
Cost to Income Ratio the percentage relationship between operating expenses and effective gross income.
Cuscal an Authorised Deposit-taking Institution regulated by the Australian Prudential Regulatory Authority (APRA), which services the majority of Australia’s Mutual ADIs.
Focus Group a small group that is selected from a wider population and sampled, through open discussion, for its opinions and responses to a particular subject.
Financial Services Reform Act 2001 (Cwth) (FSRA) legislation introduced to bring all financial services and products under one regulatory regime and to increase the level of compliance and competency. Financial advisers must hold an Australian Financial Services Licence.
Global Reporting Initiative (GRI G3)

current version of global voluntary guidelines for companies to report on their sustainability performance and workplace practices.

Customer an account holder.
Customer owner an account holder with a member share.
Return on Average Assets how much profit a company generates for each dollar of assets the company owns.
Return on Equity how much profit a company generates for each dollar of equity invested.
Subordinated debt debt that is either unsecured or has a lower priority than that of another debt claim on the same asset or property.
Sustainability/Sustainable Development means adopting systematic and balanced business strategies that satisfy the economic, social and environmental performance expectations of stakeholders, while protecting, sustaining and enhancing the financial, human and natural resources that are needed to develop into the future.